Privacy Policy

At Eroesmeraki ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

1. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name (first and last)
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through Stripe)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information

Information You Provide

We also collect information you voluntarily provide, such as:

• Newsletter subscription email
• Contact form submissions
• Product reviews and feedback
• Social media interactions

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional emails and newsletters (with your consent)
• Improve our website and shopping experience
• Analyze website traffic and usage patterns
• Prevent fraud and enhance security
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Stripe: Payment processing
• Shipping carriers: Order delivery (DHL, FedEx, UPS, etc.)
• Email services: Marketing and transactional emails
• Analytics providers: Website analytics

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Keep items in your shopping cart
• Understand how you use our website
• Provide personalized content and ads

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Functional cookies: Remember your preferences (e.g., currency selection)
• Analytics cookies: Help us understand website usage
• Marketing cookies: Used for targeted advertising

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a portable format
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@eroesmeraki.com.

7. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-Party Services We Use

• Stripe: Privacy Policy
• Google Analytics: Privacy Policy

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date below
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@eroesmeraki.com
• General Inquiries: support@eroesmeraki.com
• Contact Form: Contact Page

We will respond to your inquiry within 30 days.