ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL TITLED 'EROESMERAKI ORDER #EMXXXX IS ON ITS WAY' WITH TRACKING DETAILS SO YOU KNOW WHEN TO EXPECT YOUR ORDER! PLEASE NOTE, WE DO NOT ALERT CUSTOMERS WITH ANY SHIPPING UPDATES AND IT IS THE CUSTOMER'S RESPONSIBILITY TO KEEP AN EYE ON THE TRACKING DETAILS IN ORDER TO SAFELY RECEIVE THEIR ORDER. IF YOUR TRACKING DETAILS SHOW INCOMPLETE OR MISSING TRACKING INFORMATION, PLEASE ENSURE YOU'RE USING THE CORRECT TRACKING SITE RELEVANT TO YOUR DESTINATION COUNTRY! IF YOU HAVE RECEIVED TRACKING DETAILS FROM OUR PARTNERED INTERNATIONAL COURIER DHL FOR EXAMPLE, PLEASE ENTER THE SAME TRACKING NUMBER IN YOUR COUNTRY'S LOCAL POST TRACKING SITE. YOU WILL THEN BE ABLE TO VIEW MORE ACCURATE TRACKING DETAILS SUCH AS WHERE YOUR ORDER IS READY FOR YOU TO COLLECT.

WE AIM TO DISPATCH ALL ORDERS IN 2 WORKING DAYS, UNLESS AN ITEM IN YOUR ORDER IS ON PRE-ORDER OR HAS A HIGH VOLUME DISPATCH TIME. MORE INFORMATION CAN BE FOUND ON THE PRODUCT PAGES FOR EACH ITEM. YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH YOUR TRACKING INFORMATION VIA EMAIL ONCE ORDER HAS BEEN SENT. IF YOU CANNOT FIND YOUR TRACKING INFORMATION IN YOUR EMAIL INBOX, PLEASE CHECK YOUR SPAM/JUNK FOLDER BEFORE SENDING US AN EMAIL AT HEY@NAMEDCOLLECTIVE.COM AND WE WILL DO OUR BEST TO GET BACK TO YOU WITHIN 48 HOURS (MON-FRI) TO HELP IN ANY WAY WE CAN!

IF YOU HAVEN'T RECEIVED YOUR ORDER AND THINK YOU SHOULD HAVE, PLEASE CHECK YOUR EMAIL INBOX FOR AN ORDER CONFIRMATION AND SHIPPING CONFIRMATION. THIS WILL INCLUDE FULL TRACKING DETAILS FOR YOUR ORDER. WE RECOMMEND CHECKING YOUR SPAM/JUNK FOLDER TOO JUST IN CASE YOU CAN'T FIND THIS EMAIL! IF YOU ARE STILL HAVING TROUBLE FINDING THIS INFORMATION, FEEL FREE TO SEND US AN EMAIL THROUGH OUR CONTACT FORM AND WE WILL DO OUR BEST TO GET BACK TO YOU WITHIN A WORKING DAY (MON-FRI) TO HELP IN ANY WAY WE CAN! FOR MORE INFORMATION, YOU CAN FIND ALL OF OUR SHIPPING INFORMATION HERE.

YOU CAN FIND THE ESTIMATED DELIVERY DATE OF THE 'PRE-ORDER' ITEM ON THE SPECIFIC ITEM’S PRODUCT PAGE. THIS IS LOCATED JUST UNDER WHERE THE PRICE IS SHOWN, AND JUST ABOVE THE SIZE SELECTOR.

WE ARE SORRY TO HEAR THAT YOU ARE EXPERIENCING AN ISSUE WITH YOUR ORDER. PLEASE EMAIL US THROUGH OUR CONTACT US PAGE WITH A PHOTO OF THE DESCRIBED ISSUE SO THAT WE CAN ASSIST YOU WITH THIS FURTHER. PLEASE REACH OUT TO US WITH THE REQUESTED INFORMATION WITHIN 3 DAYS SO THAT WE CAN LOOK INTO IT.

IN ORDER FOR US TO LOOK INTO THIS, PLEASE HELP US BY EMAILING CLEAR PHOTOS OF THE PARCEL. THIS WOULD INCLUDE THE SEAL/OPENING OF THE PARCEL AND SHIPPING LABELS, AS WELL AS THE ENTIRE CONTENTS OF THE PACKAGING AND ANY INSERTS INCLUDED WITH IT. IF YOU HAVE ALREADY CORRESPONDED WITH THE COURIER COMPANY, PLEASE PROVIDE US WITH YOUR CUSTOMER REFERENCE NUMBER AND FORWARD US ANY CORRESPONDENCE YOU'VE HAD SO FAR. WE WILL DO ALL WE CAN TO RESOLVE THIS FOR YOU AS SOON AS WE RECEIVE THE INFORMATION ABOVE!

ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. WE ADVISE SENDING ALL RETURNS PARCELS AS TRACKED ITEMS AS WE ARE NOT HELD RESPONSIBLE FOR ANY LOST ITEMS.

TO INITIATE A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS AND EXCHANGES PAGE ON OUR WEBSITE. HERE, YOU WILL FIND ALL THE INFORMATION YOU NEED, INCLUDING OUR RETURN PERIOD AND STEP-BY-STEP INSTRUCTIONS ON HOW TO USE THE RETURNS PORTAL. PLEASE NOTE THAT OUR RETURN PERIOD IS 14 DAYS FROM THE DATE YOUR PARCEL WAS DELIVERED. FOR INTERNATIONAL ORDERS, THE RETURN PERIOD IS EXTENDED TO 21 DAYS. IT IS IMPORTANT TO ENSURE THAT YOUR PARCEL IS RETURNED WITHIN THIS PERIOD TO BE ELIGIBLE FOR A REFUND OR EXCHANGE.

REFUNDS PROCESS ONCE A RETURN OR EXCHANGE HAS BEEN PROCESSED AND THE ITEM(S) HAVE BEEN RETURNED, CUSTOMERS WILL RECEIVE A REFUND NOTIFICATION VIA EMAIL WITHIN 10 DAYS OF THE RETURN PARCEL BEING RECEIVED, CHECKED AND CONFIRMED AS ELIGIBLE FOR A REFUND. THIS EMAIL WILL BE A CONFIRMATION THAT A REFUND HAS BEEN ISSUED. PLEASE NOTE THAT REFUNDS MAY TAKE UP TO 5-10 DAYS TO PROCESS. THE PROCESSING TIME IS DEPENDENT ON THE ORIGINAL PAYMENT METHOD USED IN PURCHASE. CURRENCY CONVERSION REFUND PAYMENTS CUSTOMERS HAVE THE OPTION TO PAY FOR THEIR ORDERS AT EROESMERAKI.COM IN THEIR SELECTED CURRENCY. HOWEVER, IT IS IMPORTANT TO NOTE THAT REFUNDS ARE PROCESSED IN GBP (£). THEREFORE, THE FINAL AMOUNT PAID MAY APPEAR DIFFERENT IN THE SELECTED CURRENCY DUE TO FLUCTUATIONS IN THE CONVERSION RATE BETWEEN THE REFUND AND THE ORIGINAL PAYMENT DATE. PLEASE UNDERSTAND THAT THIS IS BEYOND OUR CONTROL. RETURN AND EXCHANGE TIMEFRAME TO BE ELIGIBLE FOR A RETURN OR EXCHANGE, REQUESTS MUST BE MADE WITHIN A GIVEN TIMEFRAME. ANY REQUESTS MADE OUTSIDE OF THIS TIMEFRAME WILL NOT BE ACCEPTED. IN THE CASE OF A PRODUCT FAULT, THE FINAL DECISION WILL BE AT OUR DISCRETION. IF AN EXCEPTION IS MADE UNDER THESE TERMS, WE WILL ONLY BE ABLE TO OFFER AN EXCHANGE FOR THE SAME PRODUCT OR STORE CREDIT EQUAL TO THE VALUE OF THE ITEM(S) IN QUESTION. PRODUCT ISSUES OR DAMAGE WHILE WE STRIVE FOR EXCELLENCE IN OUR PRODUCTS, THERE MAY BE RARE OCCASIONS WHERE ISSUES, FACTORY FAULTS OR DAMAGES OCCUR. IF YOU ENCOUNTER ANY SUCH ISSUES, IT IS CRUCIAL TO GET IN TOUCH WITH US AS SOON AS YOU RECEIVE THE PRODUCT. THIS WILL ALLOW US TO EVALUATE THE PROBLEM AND FIND A SUITABLE RESOLUTION. PLEASE NOTE THAT IF YOU FAIL TO NOTIFY US IMMEDIATELY BEFORE WEARING THE ITEM, WE CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGES OR FAULTS THAT MAY OCCUR. DELIVERY ISSUES WE UNDERSTAND THAT DELIVERY DELAYS CAN HAPPEN. THEREFORE, THE ESTIMATED DELIVERY TIMES WE PROVIDE SHOULD BE VIEWED AS ESTIMATES AND NOT GUARANTEED DELIVERY. WE SADLY CANNOT OFFER REFUNDS FOR MISSED OR DELAYED DELIVERY ESTIMATE WINDOWS. ONCE ITEMS ARE MARKED AS DELIVERED, ANY SUBSEQUENT LOSS OR DAMAGE BECOMES THE CUSTOMER'S RESPONSIBILITY. BY PURCHASING FROM EROESMERAKI, YOU AGREE TO THE TERMS OUTLINED ON THIS PAGE AND ANY OTHER TERMS DEFINED ON OUR WEBSITE.

WE UNDERSTAND THAT MISTAKES CAN HAPPEN, AND WE WANT TO ASSIST IN ANY WAY WE CAN. IF YOU HAVE MADE A MISTAKE WITH YOUR DELIVERY ADDRESS, PLEASE DON'T HESITATE TO CONTACT US AT SEOREM2021@GMAIL.COM WITH THE SUBJECT LINE "DELIVERY ADDRESS CHANGE". IN YOUR EMAIL, KINDLY PROVIDE US WITH THE CORRECT DELIVERY ADDRESS, AND WE WILL ASSESS WHETHER IT IS POSSIBLE TO MAKE THE NECESSARY CHANGES. HOWEVER, PLEASE NOTE THAT WE CANNOT GUARANTEE THE MODIFICATION OF DELIVERY ADDRESSES AFTER THE ORDER HAS LEFT THE WAREHOUSE. IT IS CRUCIAL FOR CUSTOMERS TO DOUBLE-CHECK ALL ORDER DETAILS BEFORE FINALISING THEIR PURCHASE. WE KINDLY REQUEST THAT YOU REVIEW YOUR DELIVERY ADDRESS, ENSURING ITS ACCURACY TO AVOID ANY ISSUES WITH MISSING OR DELAYED PARCELS. PLEASE UNDERSTAND THAT WE ARE NOT HELD RESPONSIBLE FOR ANY SUCH INCIDENTS RESULTING FROM AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER.

WE ARE HAPPY TO ACCOMMODATE CHANGES TO YOUR EMAIL ADDRESS. IF YOU NEED TO UPDATE YOUR EMAIL ADDRESS, PLEASE LET US KNOW YOUR PREFERRED EMAIL AND THE ORDER NUMBER REGARDING THIS CHANGE AND WE WILL ASSIST YOU WITH THIS ASAP.

YES! WE WILL BE MORE THAN HAPPY TO CHANGE YOUR ORDER IF THIS HAS NOT ALREADY BEEN PROCESSED. AT EROESMERAKI, WE ARE COMMITTED TO PROVIDING OUR COMMUNITY WITH THE BEST POSSIBLE DISPATCH AND DELIVERY SERVICE. WE UNDERSTAND THE IMPORTANCE OF EFFICIENCY AND ACCURACY WHEN IT COMES TO PROCESSING AND DELIVERING ORDERS. THAT'S WHY WE BEGIN PROCESSING AND PACKING ORDERS WITHIN MINUTES OF THEM BEING PLACED. HOWEVER, ONCE THIS PROCESS HAS STARTED, WE REGRET TO INFORM YOU THAT WE ARE UNABLE TO CANCEL OR MAKE ANY CHANGES TO ORDERS.

UNFORTUNATELY, ONCE PAYMENT HAS BEEN PROCESSED, WE ARE UNABLE TO CHANGE THE BILLING ADDRESS. WE KINDLY REQUEST THAT YOU CHECK THE BILLING ADDRESS FOR FUTURE ORDERS TO ENSURE IT IS CORRECT AND MATCHES THE PAYMENT METHOD USED. PLEASE NOTE, AS LONG AS THE DELIVERY ADDRESS IS CORRECT, YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED AT THE CHECKOUT.