We aim to dispatch all orders within 2 working days, unless an item is on pre-order or has a high volume dispatch time. More information can be found on the product pages. You'll receive a shipping confirmation with tracking information via email once your order is sent. If you can't find the tracking information, check your spam/junk folder before emailing us at seorem2021@gmail.com. We'll get back to you within 48 hours (Mon-Fri).

Once your order is dispatched, you'll receive a confirmation email titled 'Eroesmeraki Order #EMXXXX is on its way' with tracking details. Please keep an eye on these details to know when to expect your order. If tracking information seems incomplete or missing, ensure you're using the correct tracking site for your destination country. For example, if you have tracking details from DHL, enter the same number in your local post tracking site for more accurate updates.

IF YOU HAVEN'T RECEIVED YOUR ORDER AND THINK YOU SHOULD HAVE, PLEASE CHECK YOUR EMAIL INBOX FOR AN ORDER CONFIRMATION AND SHIPPING CONFIRMATION. THIS WILL INCLUDE FULL TRACKING DETAILS FOR YOUR ORDER. WE RECOMMEND CHECKING YOUR SPAM/JUNK FOLDER TOO JUST IN CASE YOU CAN'T FIND THIS EMAIL!

IF YOU ARE STILL HAVING TROUBLE FINDING THIS INFORMATION, FEEL FREE TO SEND US AN EMAIL THROUGH OUR CONTACT FORM AND WE WILL DO OUR BEST TO GET BACK TO YOU WITHIN A WORKING DAY (MON-FRI) TO HELP IN ANY WAY WE CAN! FOR MORE INFORMATION, YOU CAN FIND ALL OF OUR SHIPPING INFORMATION HERE.

YOU CAN FIND THE ESTIMATED DELIVERY DATE OF THE 'PRE-ORDER' ITEM ON THE SPECIFIC ITEM’S PRODUCT PAGE. THIS IS LOCATED JUST UNDER WHERE THE PRICE IS SHOWN, AND JUST ABOVE THE SIZE SELECTOR.

We're sorry to hear about the issue with your order. Please email us through our Contact Us page with a photo of the described issue within 3 days so we can assist you further.

If an item is missing from your order, please email us clear photos of the parcel, including the seal/opening, shipping labels, and the entire contents. If you've already contacted the courier, provide your customer reference number and any correspondence. We'll resolve this as soon as we receive the information.

ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. WE ADVISE SENDING ALL RETURNS PARCELS AS TRACKED ITEMS AS WE ARE NOT HELD RESPONSIBLE FOR ANY LOST ITEMS.

TO INITIATE A RETURN OR EXCHANGE, PLEASE VISIT OUR RETURNS AND EXCHANGES PAGE ON OUR WEBSITE. HERE, YOU WILL FIND ALL THE INFORMATION YOU NEED, INCLUDING OUR RETURN PERIOD AND STEP-BY-STEP INSTRUCTIONS ON HOW TO USE THE RETURNS PORTAL.

PLEASE NOTE THAT OUR RETURN PERIOD IS 14 DAYS FROM THE DATE YOUR PARCEL WAS DELIVERED. FOR INTERNATIONAL ORDERS, THE RETURN PERIOD IS EXTENDED TO 21 DAYS. IT IS IMPORTANT TO ENSURE THAT YOUR PARCEL IS RETURNED WITHIN THIS PERIOD TO BE ELIGIBLE FOR A REFUND OR EXCHANGE.

Once a return or exchange is processed and the item(s) are returned, you'll receive a refund notification via email within 10 days. Refunds may take 5-10 days to process, depending on the original payment method. Refunds are processed in GBP (£), so the final amount may differ due to currency conversion rates. Requests for returns or exchanges must be made within the specified timeframe. For product faults, contact us immediately upon receiving the item. Delivery times are estimates and not guaranteed. Once items are marked as delivered, any subsequent loss or damage is the customer's responsibility.

YES! WE WILL BE MORE THAN HAPPY TO CHANGE YOUR ORDER IF THIS HAS NOT ALREADY BEEN PROCESSED.

AT EROESMERAKI, WE ARE COMMITTED TO PROVIDING OUR COMMUNITY WITH THE BEST POSSIBLE DISPATCH AND DELIVERY SERVICE. WE UNDERSTAND THE IMPORTANCE OF EFFICIENCY AND ACCURACY WHEN IT COMES TO PROCESSING AND DELIVERING ORDERS. THAT'S WHY WE BEGIN PROCESSING AND PACKING ORDERS WITHIN MINUTES OF THEM BEING PLACED. HOWEVER, ONCE THIS PROCESS HAS STARTED, WE REGRET TO INFORM YOU THAT WE ARE UNABLE TO CANCEL OR MAKE ANY CHANGES TO ORDERS.

WE UNDERSTAND THAT MISTAKES CAN HAPPEN, AND WE WANT TO ASSIST IN ANY WAY WE CAN. IF YOU HAVE MADE A MISTAKE WITH YOUR DELIVERY ADDRESS, PLEASE DON'T HESITATE TO CONTACT US AT SEOREM2021@GMAIL.COM WITH THE SUBJECT LINE "DELIVERY ADDRESS CHANGE". IN YOUR EMAIL, KINDLY PROVIDE US WITH THE CORRECT DELIVERY ADDRESS, AND WE WILL ASSESS WHETHER IT IS POSSIBLE TO MAKE THE NECESSARY CHANGES. HOWEVER, PLEASE NOTE THAT WE CANNOT GUARANTEE THE MODIFICATION OF DELIVERY ADDRESSES AFTER THE ORDER HAS LEFT THE WAREHOUSE.

IT IS CRUCIAL FOR CUSTOMERS TO DOUBLE-CHECK ALL ORDER DETAILS BEFORE FINALISING THEIR PURCHASE. WE KINDLY REQUEST THAT YOU REVIEW YOUR DELIVERY ADDRESS, ENSURING ITS ACCURACY TO AVOID ANY ISSUES WITH MISSING OR DELAYED PARCELS. PLEASE UNDERSTAND THAT WE ARE NOT HELD RESPONSIBLE FOR ANY SUCH INCIDENTS RESULTING FROM AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER.

WE ARE HAPPY TO ACCOMMODATE CHANGES TO YOUR EMAIL ADDRESS. IF YOU NEED TO UPDATE YOUR EMAIL ADDRESS, PLEASE LET US KNOW YOUR PREFERRED EMAIL AND THE ORDER NUMBER REGARDING THIS CHANGE AND WE WILL ASSIST YOU WITH THIS ASAP.

UNFORTUNATELY, ONCE PAYMENT HAS BEEN PROCESSED, WE ARE UNABLE TO CHANGE THE BILLING ADDRESS. WE KINDLY REQUEST THAT YOU CHECK THE BILLING ADDRESS FOR FUTURE ORDERS TO ENSURE IT IS CORRECT AND MATCHES THE PAYMENT METHOD USED. PLEASE NOTE, AS LONG AS THE DELIVERY ADDRESS IS CORRECT, YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED AT THE CHECKOUT.